Washington, DC · Founder & CEO

Kenneth Miller

OmnisonrAI Group · Senior Software Engineer

I build the systems customers never see — and always feel. KenetiCX is a standalone contact center. Alloy HX shows why a contact reached that agent. Best-fit routing keeps higher grades free for harder contacts. Continuity brings the customer back to the agent who already knows them.

View resume Explore OmnisonrAI

Building: KenetiCX + Alloy HX
Focus: Glass-box routing
Depth: 29 years in CX platforms

Kenneth Miller, Founder and CEO of OmnisonrAI Group — Kenneth Miller · Washington, DC

10,000+ agents migrated to cloud routing

>$1M automation savings delivered

85% reduction in ICM incidents

8 national call centers launched

The founder

Twenty-nine years inside carrier contact centers. Now a contact center whose routing a team can read.

Kenneth Miller in a black jacket and KenetiCX shirt, standing in front of a KenetiCX backdrop — Kenneth Miller · KenetiCX

A supervisor should be able to read why a contact reached that agent. I founded OmnisonrAI Group to build KenetiCX, a standalone contact center. Alloy HX writes that reason in plain language. Best-fit routing offers the lowest sufficient grade first, so higher grades stay free for harder contacts.

For 29 years I have designed, modernized, and secured the platforms behind T-Mobile, Sprint, Verizon, and UnitedHealth contact operations. I have migrated ten thousand agents and built the systems that decide whether a customer waits, transfers, or is understood.

OmnisonrAI is the company I wanted on those programs: routing you can read, grades held for harder contacts, continuity back to the last agent, and a workspace a team can stand up and run.

The platform

KenetiCX is the contact center. Alloy HX is why the route can be read.

A standalone contact center for a team that wants its own CCaaS. Voice, chat, SMS, and email run in the browser. WhatsApp is available on request. Twilio carries the call.

01 — Flagship

KenetiCX

Agent Desktop, plus portals for supervisors, quality, and back office. Skills are graded 1–5. Best-fit routing offers the lowest sufficient grade first, so higher grades stay free for harder contacts. Continuity returns the customer to the last agent. Best fit covers the contact when that agent is unavailable. Quality scoring is AI-assisted: a reviewer confirms, overrides, or challenges the score. Workforce management starts as a baseline forecast and a draft schedule a person reviews and publishes. Guided setup writes the same settings an administrator can edit later. A workspace can be stood up in under an hour.

Voice, chat, SMS, email
Best-fit routing
Continuity
Scorecards you confirm
Draft schedules

Open keneticx.com

02 — Intelligence layer

Alloy HX

Alloy HX explains each routing decision in plain language: why this queue, why this agent. AIKen answers questions about the workspace, cites the manual, and does not change settings on its own. A report starts as a proposal a person saves.

Named for Hastelloy X, a superalloy made for heat and stress. The standard is the same: the reason for the route stays visible.

03 — Company thesis

The OmnisonrAI standard

Glass-box explainability comes first. Best fit is the engine’s own name: lowest sufficient grade, then longest idle, then least loaded. HubSpot can show one contact by email and take a note. It does not route the conversation. A workspace turns scoring, forecasting, and continuity on when that team wants them.

Read the company story

The record

Built in production. Proven at carrier scale.

T-Mobile

Cloud routing for 10,000+ agents

Led the move off legacy dependencies onto a cloud routing architecture — reliability, scale, and a cleaner path to conversational AI.

T-Mobile

>$1M in automation value

Engineered workflow automation that removed manual cost from customer operations in 2024–2025.

T-Mobile

Service desk transfer rate down 20%

Architected a Cisco Call Studio application that also raised self-service by 30%.

IBM / Sprint

85% fewer ICM incidents

Stood up monitoring and an incident-tracking system that turned a noisy routing estate into a governed one.

VoiceStream / T-Mobile

Eight centers. 85% less hold time.

Launched a national footprint and a deployment discipline that cut customer-impacting defects by 90%.

Full chronology — OmnisonrAI through two decades of carrier, consulting, and platform work — is on the resume.

Connect

A guided pilot, or a conversation about what you run today.

KenetiCX is live. A guided pilot is for a team under 50 agents. If you run a contact center and want a founder who still writes the architecture, I want to hear from you.

kenneth@omnisonrai.com 980-210-0050 Washington, DC

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